Refund Policy

Version:

1.0

Dec 19, 2025

OVERVIEW

All prints are made to order. Because of that, prints are final sale and we do not accept returns or exchanges.

SECTION 1 - CANCELLATIONS AND CHANGES

  • If you need to cancel or change an order, contact us immediately.

  • If your order has not entered production yet, we may be able to cancel it and refund you to the original payment method.

  • If your order has entered production, we cannot guarantee cancellation or changes.

  • If an order is canceled after production has started, the refund may be full or partial depending on what production has been completed, and whether the order has shipped and been retrieved by the carrier.

SECTION 2 - DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order when it arrives. If your print arrives damaged, defective, or you received the wrong item, contact us with:

  1. Your order number

  2. Clear photos of the print

  3. Clear photos of the packaging, including any visible damage

If the issue is confirmed and deemed a production or packing issue, we will replace the print at no cost and reship it using the same shipping method as the original order. To qualify for a replacement, you must notify us within 30 days of delivery.

SECTION 3 - COLOR VARIATION

We do our best to represent artwork accurately, but exact color matching is not guaranteed. Slight color variation can happen and is not considered a defect, and it is not eligible for a refund, return, or free reproduction.

SECTION 4 - LOST PACKAGES AND DELIVERED BUT MISSING

  • If tracking shows delivered but you cannot find the package, you may need to file a claim with the carrier.

  • We will help, but we cannot automatically refund or replace orders marked delivered.

  • If the carrier confirms the shipment was lost in transit, contact us and we will make it right.

SECTION 5 - SHIPPING COVERAGE AND TIMELINE

  • We currently serve US customers only.

  • Shipping is $2.99 per order, free shipping on US orders over $100.

  • Most orders are produced and shipped in about 1 to 2 business days. Delivery typically takes another 3 to 5 business days after shipment.

  • Delivery timelines are estimates, not guarantees.

SECTION 6 - CONTACT

Questions about the Refund Policy should be sent to us at qart@qart.gallery