Refund Policy

Version:

1.3

- Feb 10, 2026

OVERVIEW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at qart@qart.gallery. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

SECTION 1 - CANCELLATIONS AND CHANGES

  • If you need to cancel or change an order, contact us immediately.

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • If your order has not entered production yet, we may be able to cancel it and refund you to the original payment method.

  • If your order has entered production, we cannot guarantee cancellation or changes.

  • If an order is canceled after production has started, the refund may be full or partial depending on what production has been completed, and whether the order has shipped and been retrieved by the carrier.

SECTION 2 - DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your print arrives damaged, defective, or you received the wrong item, contact us with:

  1. Your order number

  2. Clear photos of the print

  3. Clear photos of the packaging, including any visible damage

If the issue is confirmed and deemed a production or packing issue, we will replace the print at no cost and reship it using the same shipping method as the original order. To qualify for a replacement, you must notify us within 30 days of delivery.

If you are requesting a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qart@qart.gallery.

SECTION 3 - COLOR VARIATION

We do our best to represent artwork accurately, but exact color matching is not guaranteed. Slight color variation can happen and is not considered a defect, and it is not eligible for a refund, return, or free reproduction.

SECTION 4 - LOST PACKAGES AND DELIVERED BUT MISSING

  • If tracking shows delivered but you cannot find the package, you may need to file a claim with the carrier.

  • We will help, but we cannot automatically refund or replace orders marked delivered.

  • If the carrier confirms the shipment was lost in transit, contact us and we will make it right.

SECTION 5 - SHIPPING COVERAGE AND TIMELINE

  • To maintain service quality and Free Shipping, we are currently serving US customers only.

  • Most orders are produced and shipped in about 1 to 2 business days. Delivery typically takes another 3 to 5 business days after shipment.

  • Delivery timelines are estimates, not guarantees.

SECTION 6 - CONTACT

Questions about the Refund Policy should be sent to us at qart@qart.gallery